As mortgage advisors, we search across a comprehensive range of lenders to help find the most suitable solution for your circumstances. Whether you’re buying your first home, moving property, remortgaging, or looking for protection advice, we’re here to provide honest guidance and support every step of the way.
Because we are not tied to any lender, our advice is always tailored to your individual needs and goals. We take the time to explain your options clearly, answer your questions, and help make the process feel as straightforward and stress-free as possible.
Mortgage & Protection Consultant
Nicole founded Citrine Mortgages with the aim of making mortgages and protection easier to understand and more personal for every client.
As a mortgage & protection advisor, Nicole provides honest, tailored advice across residential mortgages, remortgages, buy-to-let and protection. Her focus is always on acting in her clients’ best interests while making the process as smooth and stress-free as possible.
Nicole prides herself on building genuine relationships with clients and ensuring they feel informed and supported throughout every stage of their journey.
Mortgage & Protection Consultant
Jo is a Mortgage & Protection Consultant who is passionate about helping clients navigate the mortgage process with confidence.
She provides tailored advice across residential, remortgage, first-time buyer, and buy-to-let mortgages, always focusing on finding the most suitable solution for her clients’ needs and circumstances.
Joanne takes pride in providing honest advice, clear communication, and making the mortgage process feel far less overwhelming.
Customer Service Assistant
Bailey is a much-loved member of the Citrine Mortgages team and plays an important role in keeping the office welcoming, friendly, and full of personality. Usually found relaxing beside the team or keeping a close eye on office activity, Bailey is always on hand to help boost morale and brighten the working day.
Known for a calm and friendly nature, Bailey helps bring a warm and approachable feel to the Citrine office — something both the team and visitors appreciate.
Posted on Google Sam TaylorTrustindex verifies that the original source of the review is Google. I cannot recommend Citrine Mortgages highly enough. Nicole has been absolutely brilliant in helping us secure the mortgage for our new home. From start to finish she was patient, knowledgeable, and incredibly supportive throughout what could have been a stressful process. She was proactive and persistent in chasing everything needed, which gave us real confidence that nothing was being missed and that the process was always moving in the right direction. Her professionalism, attention to detail, and genuinely helpful approach made a huge difference. We felt supported at every step and always knew we were in safe hands. I would happily recommend Citrine MortgagesPosted on Google Lauryn CampbellTrustindex verifies that the original source of the review is Google. As a first-time buyer, I genuinely could not have done it without Jo Haddock. Jo was exceptional at explaining every stage of the process and made what could have been overwhelming feel simple and manageable. She found the best rates not only for my mortgage but also for the various insurances I needed. Jo is incredibly friendly, knowledgeable and patient, and her support made the entire experience so much easier. She was always responsive with quick turnarounds, which made a huge difference. I cannot recommend her highly enough.Posted on Google Lucian EgegeTrustindex verifies that the original source of the review is Google. I had an excellent experience working with Jo Haddock as my mortgage adviser. Jo was knowledgeable, approachable, and dedicated to finding the best interest rates available. Her clear communication and professionalism made the entire process smooth and stress-free. I would highly recommend Jo to anyone seeking expert mortgage advice.Posted on Google Lauren PlattTrustindex verifies that the original source of the review is Google. Nicole was honestly so amazing during our house buying journey. She was available whenever we needed her and was so supportive with any of our issues. She is prompt with responses and tries her absolute best to answer any questions. (no matter how stupid you may think they are) Thank you so much for making our home buying journey as comfortable as possible.Posted on Google Chris PeedellTrustindex verifies that the original source of the review is Google. Nicole was absolutely fantastic. She gave us lots of options and helped us understand what was the most appropriate product too. Super quick with responses to question and queries. We couldn't recommend Citrine and Nicole enough.Posted on Google Ben WylieTrustindex verifies that the original source of the review is Google. Nicole was fantastic throughout our home purchase process. She was very knowledgeable and always available to answer our questions regarding mortgages and also insurance. Thank you Nicole!Posted on Google claire sturrockTrustindex verifies that the original source of the review is Google. Nicole is an excellent financial advisor who has taken a lot of time in arranging a remortgage for me. Nicole has explained everything each step of the way and has been had been extremely communicative throughout the remortgage process. I thoroughly recommend her and will definitely be using her company again in the future.Posted on Google Philip AstériTrustindex verifies that the original source of the review is Google. We used Nicole at Citrine Mortgages to arrange a new mortgage for a house move and we couldn’t recommend her more. She was extremely helpful and knowledgeable and made the whole process feel very easy and stress free. Thanks to Nicole we have managed to purchase our dream home and we couldn’t be happier! Thank you for all of your help Nicole, we couldn’t have done it without you!Posted on Google Aimi PomeroyTrustindex verifies that the original source of the review is Google. I contacted Nicole after being served notice on our rental property. This was our first home we were looking to purchase and we had no idea of the process until Nicole came to our rescue. Her confidence, professionalism and hard work meant that we will able to complete our house purchase within 4 months during a global pandemic! Any questions we had Nicole was there, she guided us through every hoop we had to jump through and there's no way we could of done this without her. She made a very stressful time less stressful! I will 100% be recommending her to any friends or family who maybe moving in the future and we will be definitely be using her services again when the time comes. Thank you again Nicole !Posted on Google suzie windscheffelTrustindex verifies that the original source of the review is Google. Nicole is extremely personable and knowledgeable of all financial aspects.
At Citrine Mortgages, we believe mortgage and protection advice should feel personal, supportive, and easy to understand. Our values shape the way we work with every client, ensuring you feel informed, reassured, and supported throughout your journey.
Honest Advice – We believe in providing clear, transparent guidance that is always in your best interests.
Personal Service – Every client is different, which is why we take the time to understand your individual circumstances and goals.
Clear Communication – We aim to make mortgages and protection straightforward, keeping you informed at every stage of the process.
At Citrine Mortgages, our mission is to provide honest, mortgage and protection advice in a way that feels personal, supportive, and easy to understand.
We are committed to helping every client feel reassured and confident throughout their journey by offering tailored guidance, clear communication, and a service built entirely around their individual needs.