Citrine Mortgages will serve as the ‘controller’ of the personal data you provide to us. We only collect basic personal data about you, which does not include any special types of information or location-based data. This information is crucial for us to provide our remortgage services and to keep you updated on current mortgage rates.
Why do you need my data and what will it be used for?
We need to know your basic personal data so we can contact you and respond effectively to your message, request, or query. All the personal data we process is handled by our staff in the UK, including our independent mortgage advisers who may assist with your inquiries.
Who is my data shared with?
Your data will only be shared with third parties if this is necessary to respond to your request. If this occurs, we will seek your permission before passing on your details.
How long do you keep my data for?
We may store your data for up to six years past the end of any business relationship, after which time it will be securely destroyed. If you would prefer that we no longer process your data at any time, you have the right to object to this processing. To do this, please contact nicole@citrinemortgages.co.uk.
What are my rights?
You have the right to object to the processing of your data. Additionally, you have the right to request access to your data at any time, as well as the right to rectification and/or erasure of personal data or restriction of processing. If you wish to raise a concern regarding how we have handled your personal data, you can contact us to have the matter investigated at compliance@sdlgroup.co.uk. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can file a complaint with the Information Commissioner’s Office: https://ico.org.uk.